It has come to our attention the Vortech Hosting blatantly ignores DMCA takedown notices. What does this mean?

From all evidence we currently have at our disposal this means is that if a website contains your stolen content that Vortech Hosting will ignore your request to have your stolen content removed.

We are making this a multipart series because there is more information to come.

Recently an associate of ours found his stolen content on a website that was hosted by Vortech Hosting. He sent Vortech Hosting a proper DMCA take down notice. Soon he received the following email from Vortech Hosting.

===========================================================

email address,
Your ticket has been received, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, Please make sure the Ticket ID remains in the subject at all times.

   Ticket ID: FWD
   Subject: Stolen Content On A Website Hosted By Vortech Hosting
   Department: Abuse
   Priority: Low
   Status: Incoming

You can check the status or reply to this ticket online at: http://vortechsupport.com/

Please do let us know if we can assist you any further,

Vortech Inc.

===========================================================

Now the interesting thing is when he went to support was that he had to register to check on the status of the support ticket automatically created by the Vortech Hosting system.

Now you are not going to believe what happened to him when he went to register! The registration form actually REQUIRED him to put in the last 4 digits of his credit card number!! Needless to say he didn’t do it! So basically it appears as if Vortech Hosting want to make it impossible to reach them by email.

Have you ever heard of anything so ridiculous in your life! Well, frustrated to no end our associate called Vortech Hosting on the phone and received an answering machine so he had to leave a message. Weeks later the message was not returned so he called Vortech Hosting again. This time he got someone in the sales department who was unhelpful, but asked for his number and promised that someone would call him back. He has yet to receive that call.

We will keep you updated on the continuing saga of the Vortech Hosting stolen content debacle.

Needless to say based upon the information we have thus far we cannot recommend that anyone use Voretech Hosting.

Technorati Tags: Vortech Hosting Complaints, Vortech Hosting Scams

I’ve used a lot of Web hosting companies in my day and a simple truth of the matter is that none of them are perfect. You will find this to be true of any business. What separates the men from the boys when it comes to web hosting is how your hosting company reacts when things don’t go as planned and either they have a glitch or you have one.

I have personally been with Host Gator for a number of years and the truth of the matter is that Host Gator and I have had our ups and downs. Through all of this they never cease to amaze me with the increasing quality of the customer service that they provide. I’ll give you an example below.

This morning I opened up a support ticket for challenge I was having on a server at 7:21 AM. At 8:20 AM I received a response from Host Gator that indicated that they had helped me and had resolved challenge. I went back and checked the sites in question and they were absolutely, positively correct. They have solved my problem in just under an hour. This is why I stay with them and continue to recommend them.

If you’re looking for a company that you can depend on to help you build your online business that I recommend that you give Host Gator a try.

Technorati Tags: host gator, hostgator, hostgator review, web hosting company, website hosting